Last updated: June 15, 2025
At GladeCommonsLane we strive to provide fresh, delicious pizza and a seamless dining and delivery experience. This Refund Policy explains when and how you can request a refund for purchases made through our website, available at gladecommonslane.xyz or via our customer service line +44 20 7946 0123. By placing an order, you agree to the terms described below.
Eligibility for refunds
Refunds may be issued for eligible orders if a mistake occurred during fulfillment, such as missing items, incorrect toppings, or items that were not delivered in a satisfactory condition. Refunds may also be considered for orders that arrive well after the estimated delivery time due to issues on our end, or for items that arrive cold or otherwise not fit for consumption. To be eligible, you must contact us within 14 days of the delivery date and provide your order number, delivery address, and a brief description of the issue. We reserve the right to ask for supporting photos or other documentation to verify the claim.
Non‑refundable situations
- Complaints about minor differences in appearance or preferences that do not affect safety or quality.
- Changes to menu items due to seasonal availability that do not compromise the overall taste or safety of the dish.
- Unopened items returned after more than 14 days, or items that were delivered as requested and properly prepared but later claims are made.
- Orders that were modified or canceled by the customer after dispatch.
How to request a refund
- Contact our support team within the 14‑day window at +44 20 7946 0123 or via gladecommonslane.xyz with your order number and a brief explanation of the issue.
- Provide clear photos if the claim involves damaged packaging, incorrect items, or quality concerns.
- Our team will review your request and determine whether a refund, replacement, or store credit is the appropriate remedy.
What to expect after approval
If your refund is approved, the credit will be applied to the original payment method or issued as store credit, depending on the nature of the claim and your preference. Processing times may vary: typically 5–10 business days for card refunds and 3–5 business days for store credits. We will notify you by email when a decision has been made and when the funds or credit will appear in your account.
Delivery issues and replacements
In cases of missing items or incorrect orders, we will arrange a replacement item or issue a refund for the affected portion of the order. If the delivery was delayed due to our operations, you may choose a replacement item of equal value or a refund for the portion of the order that was not delivered on time. For beverages, we offer non-alcoholic beverages such as juice or lemonade as alternatives when replacements are needed; we do not include any alcoholic beverages in our policy or offerings.
Damaged or unsatisfactory items
If a pizza or accompanying items arrive damaged or prepared unsatisfactorily, please notify us promptly with details and photos. We aim to provide fresh, hot meals, and in such cases we will typically offer a replacement or refund for the affected items.
Contact details
Customer service: +44 20 7946 0123 | Website: gladecommonslane.xyz
Address: 12 Baker Street, London, W1U 3LL, United Kingdom
For any questions related to your order or this policy, please reach out to our team through the contact options above. If you prefer, you may also use the address and phone information listed in your order confirmation to initiate a refund request.
Important notes
We reserve the right to modify this Refund Policy at any time. When changes are made, we will update the “Last updated” date and publish the revised policy on gladecommonslane.xyz. Your continued use of our services after such changes constitutes your acceptance of the updated policy. By placing an order with GladeCommonsLane, you acknowledge and agree to the terms outlined in this policy and to our standard delivery and service practices.
GladeCommonsLane appreciates your business and will strive to resolve every issue promptly and fairly, ensuring you receive the highest quality meals and service. Thank you for choosing us as your pizzeria of choice in London, United Kingdom.