Terms & Conditions
Welcome to GladeCommonsLane. By accessing or using our website at gladecommonslane.xyz and placing orders for food and services, you agree to be bound by these Terms & Conditions (the “Terms”). If you do not agree, please do not use the site or place orders. This document governs your use of our platform operated from 12 Baker Street, London, W1U 3LL, United Kingdom and related services, including online ordering, delivery, takeout and promotional offers.
1. Acceptance of Terms. By creating an account or placing an order, you acknowledge that you have read, understood and accept these Terms in full. We may update or modify the Terms at any time; continued use after changes constitutes acceptance of the revised terms.
2. Our Services. We provide a menu of pizzas, sides, beverages and related products for delivery or pickup. All descriptions, images and prices are indicative and subject to change without notice. Any special requests should be submitted at the time of ordering and are subject to availability and kitchen capacity.
3. Ordering and Payment. Prices are shown in £ and include applicable taxes where required by law. Payment is due at the time of order. We accept methods specified on the order page. If a payment fails or is reversed, the order may be canceled or delayed. We may require additional information to verify identity or address for security purposes.
4. Delivery and Pickup. Timelines are estimates. We strive to deliver promptly, but delays may occur due to weather, traffic, or high demand. You are responsible for providing accurate delivery information. If no one is available at the delivery address, we may attempt to contact you or require pickup at a designated location. Delivery areas, minimum order amounts and service charges will be posted on the site and may change.
5. Intellectual Property. All content on the site, including menus, logos, images, text and software, is owned or licensed by GladeCommonsLane and protected by applicable laws. You may view and print content for personal, non-commercial use only. Any other use requires prior written consent.
6. Prohibited Conduct. You agree not to misuse the service, attempt to bypass security, upload malware, transmit spam, or engage in any fraudulent activity. You must not impersonate others or misrepresent your identity to obtain products or services.
7. Privacy and Security. We handle personal information in accordance with our Privacy Policy, which is accessible via gladecommonslane.xyz. By using the service, you consent to data processing as described in the policy, including collecting your contact details, order history and location data to fulfill orders and improve service.
8. Limitation of Liability. To the maximum extent permitted by law, GladeCommonsLane and its affiliates shall not be liable for indirect, incidental, special or consequential damages arising from use of the site or services. Our total aggregate liability for direct damages under these Terms shall be limited to the amount paid by you for the order giving rise to the claim, or £ equivalent, in the twelve months prior to the claim.
9. Indemnification. You agree to indemnify, defend and hold harmless GladeCommonsLane, its officers, employees and agents from any claims, losses or damages arising from your breach of these Terms, your violation of law, or any use of the service or content supplied by you.
10. Modifications and Termination. We may modify, suspend or discontinue the service, or any part of it, with or without notice. We may limit or suspend accounts for violations of these Terms or suspicious activity. Upon termination, your rights to use the service cease, and any outstanding orders will be completed in accordance with these Terms.
11. Third-Party Content and Links. The site may contain links to third-party services. We do not control and are not responsible for their content, accuracy or practices. Your use of third-party sites is at your own risk.
12. Governing Law and Dispute Resolution. These Terms and any disputes related to the service shall be governed by the laws of United Kingdom without regard to its conflicts of laws principles. Any disputes shall be resolved in a court located in London, W1U 3LL unless you and we agree to alternative dispute resolution methods.
13. Contact Us. For questions about these Terms, please contact us via gladecommonslane.xyz or at our phone number +44 20 7946 0123 during business hours. By continuing to use the service, you acknowledge that you have read and understood these Terms, and agree to comply with them as long as you access GladeCommonsLane and place orders.
Last updated: 2025-10-10